Customer Service Specialist I
Wyatt Technology is looking for a Customer Service Specialist to join our Customer Service and Support team. As a Customer Service Specialist, you will be part of a team that guarantees our customers’ experiences are exceptional.

Key responsibilities include:
• Manage our support center and store new user approval process and help with any registration or ordering questions.
• Be the first point of contact for customers requesting service via phone or email, answering questions, and working with a dedicated support team on technical inquiries.
• Coordinate the return of customer instruments for service, creating RMA documentation and updating customers on progress and repair estimates.
• Maintain instrument and customer records in our CRM system.

Requirements and Qualifications:
• Proficiency in Windows OS and Microsoft Office products.
• Strong verbal and written communication skills.
• Ability to multitask and remain detail-oriented in a fast-paced environment.
• Experience in a customer service role is a plus.

We offer:
• A rewarding, diverse job in a supportive team environment working with scientist customers.
• A complete benefit package including company paid health, dental/vision and life insurance, holidays, combined vacation and sick leave program, disability insurance, and gym/wellness programs. We also offer a generous 401(k) pension plan as well as a quarterly bonus program. We’re dog-friendly, too.

About us:
Wyatt Technology is the world leader in research, development and commercialization of light scattering instruments used by chemical, pharmaceutical, and biotech companies and by government and academic institutions. Visit our website at to learn more about the science and our products. Apply online at

Working at Wyatt Technology
Working at Wyatt Technology means you are impacting the world in important ways. Our analytical technology provide scientists in the pharmaceutical, biotechnology, and chemical industries with the information they need to deliver life-changing products. Wyatt Technology develops, manufactures, sells, and services instruments that modernize R&D, analytical sciences, bioformulations, and biopharma manufacturing.

Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.